If you receive a shipment of tokens from the RA or LRA that you weren't expecting, or your name is not on the shipping label, what should you do?

• A. Do nothing, it isn't your problem.
• B. Accept the package and check what's inside.
• C. Reject the shipment and send it back to the sender.
• D. Accept the package and put it in a warehouse.

Answer: (C)

When handling shipments of tokens, the priority is to maintain security and accurate custody. If a shipment arrives that you weren’t expecting or the name on the label doesn’t match you, you should reject it and send it back to the sender. This ensures the package isn’t placed into the wrong hands, prevents possible tampering, and triggers the proper verification process with the RA or LRA so the item can be redirected to the correct recipient. Accepting or storing an unverified, misaddressed shipment creates risk of loss or misuse and breaks the chain of custody. Not taking action or trying to handle it without authorization only increases confusion and security gaps.